Recalls that never go out
Patients drift to a chain because nothing reminded them, and you find out when they come in wearing someone else's frames.
Foundation Who we build for Opticians
Two years is a long time to remember an eye test. A recall that sends itself is worth more to an independent practice than any amount of advertising.
The bit that hurts
The independent practice's whole economic model is recall, and most of them are running it on a card index and hope.
Patients drift to a chain because nothing reminded them, and you find out when they come in wearing someone else's frames.
You are shut when most people think about it. A patient who cannot book at nine at night books the multiple down the road who can.
Voucher eligibility, entitlement and private fees explained on the phone every single time, and inconsistently.
So they ring. Then ring again. It is one of the most common calls a practice takes and it should be a text.
An example site
This example is a healthcare site built to reassure and to book — treatments and prices in plain numbers, and a booking flow that respects appointment lengths and rooms.
An example healthcare site. Yours would be designed around your practice, not recoloured from this one.
What we build for you
Booking gets you today's diary. Recall gets you the next twenty years of it.
By text and email, with a booking link, at exactly the right moment. It is the highest-value automation an independent practice can have.
Sight test, contact lens check or audiology, each with its own length and room, and none of them bookable into a gap that is too short.
Who qualifies for a free test and a voucher, and what private costs. Answered once, properly, instead of forty times a week.
Sent automatically when the lab order comes back. One of the most common calls a practice takes, ended.
Monthly plans collected automatically, with failed payments chased rather than quietly written off.
What they bought, when, and when the prescription expires — so the second pair conversation happens at the right time.
How it goes
Practices start with recall, because it pays for the whole build within a couple of months.
Test lengths, rooms, clinicians, and what your recall interval actually is.
Live, with booking working.
Your existing patient list and last-test dates imported and scheduled.
Ready-to-collect texts, contact lens plans and dispensing reminders.
Sound like your week?
Tell us what eats it — you'll have a fixed price back today, usually within the hour.
Where we work
People search for an optician in their own town and compare on convenience. Every site gets a page for each town you draw from and each service worth ranking for.
On your doorstep
We're in Windlesham, and we'll come to you — a coffee and a whiteboard beats a video call. Anywhere within twenty miles, plus the whole of London.
And everywhere else
We build for practices across the UK. Recall, booking and NHS handling are configured for your nation's rules.
What it costs
A practice website starts at £250. Booking, recalls and reminders are quoted free.
Or £220 up front and £19 a month — we host it, back it up nightly and keep the certificate valid. Compare both →
Get my priceNothing gets built until you've seen the price, and the price doesn't move afterwards. If it takes us longer than we thought, that's our problem, not your invoice.
Quick answers
From £250 built and handed over, or £220 up front plus £19 a month hosted and maintained. Booking and recall are quoted free.
Automatically, by text and email, with a booking link. For an independent practice this is the single highest-return thing on the page — recall is the business model.
Yes, including explaining entitlement on the website so your staff stop doing it forty times a week, and recording which applies to each appointment.
Usually not, and we will say so honestly. What it replaces is the recall card index, the booking phone call and the “are my glasses ready” call.
Yes, as monthly direct debits through Stripe, with failed payments retried and chased rather than silently lost.
Yes — different appointment types, lengths, rooms and clinicians, all in one diary that will not double-book a room.
Answered?
Two fields and a tap. You'll hear back from a real person, usually today.
Also built for
Different words on the front, the same machinery behind it. See every trade we build for →