Quick answers
Website questions we get asked
How quickly can my site be live?
A first working build usually lands within 72 hours of us agreeing what we're making. Going fully live depends mostly on how fast you get us your words and photos — a straightforward site is often live inside a week.
Do I have to host with you?
No. Pay £250 and the site is yours outright — we'll set it up on your own hosting and hand it over properly. Hosting with us is £220 up front and £19 a month instead, and it exists because it means we can fix things ourselves rather than raising a ticket with someone else. Either way the site and the domain are yours, and you can move whenever you like.
Do I own the site and the domain?
Yes, both. The domain is registered in your name, and the site is yours. We don't build in anything designed to make leaving painful.
I don't have a domain yet — can you sort that?
Yes. Tell us the name you want and we'll register it for you and add the cost to your invoice — at cost, with no mark-up on top. It goes in your name, so it stays yours whatever happens afterwards.
How many changes do I get?
Two rounds of design changes are included, free. Send everything you want changed in one go each time and we'll turn them round quickly. After that, changes are either part of a monthly package or quoted — and if you're on the amendments package, they're covered every month.
Can I get a refund?
We start work as soon as your details arrive, so the build fee isn't refundable once we've started. That's why the price and exactly what's included are fixed in writing before you pay anything — there are no surprises to be refunded from. Monthly plans are different: cancel any time and you simply stop paying.
What does the SEO actually involve?
Writing pages around the searches your customers really make, a page for each town you cover, structured data describing your business and services, your Google Business Profile set up and filled in, a fast mobile-first build, and Search Console and analytics connected so you can see what's working. It's done as part of the build, not sold back to you monthly.
Can the site take bookings or payments?
Yes — booking and scheduling is one of the things we build most. Customers pick a real slot, deposits go through Stripe, and confirmations and reminders send themselves. Shops take card payments the same way.
Can I edit it myself?
Yes, for the things you'd actually want to change — words, prices, photos, opening hours. We'd rather you didn't have to ring us to fix a typo.
What if I already have a website?
Then we'll tell you honestly whether it's worth rebuilding or just fixing. Sometimes the site is fine and the problem is that Google can't tell what you do — that's a much cheaper conversation.
Want the number for yours?
Tell us what your business does. You'll have a fixed price back today, usually within the hour.
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